Wear comfortable, loose-fitting clothing that allows access to the areas we’ll be working on.
Each session is about one hour. For your first visit, we allow a little extra time to get a thorough history of your concerns.
We do our best to accommodate both new and returning patients so everyone can be seen as soon as possible. If you need to cancel or reschedule, we kindly ask for at least 24 hours’ notice. Late cancellations or no-shows may incur a fee. You can review our full policy in the Forms & Policies section. Mahalo for your kōkua.
We accept most major insurance plans, including Medicare, HMSA, HMAA, UHA, and TRICARE/TriWest, along with other regional providers. We’re always expanding our list to better serve our community—please call us if you have any questions.
Your copay or coinsurance depends on a number of factors and is determined by your insurance company. We can help you figure this out—we know it’s complicated—so you have a clear understanding of any costs before your first visit.
Yes—we’re happy to work with you to set up a payment plan. You can also call us for a free consultation, and we’ll help you decide if physical therapy is the right fit for you. Sometimes taking that first step is all you need to get moving in the right direction.
Your first session will begin with a thorough evaluation to understand your concerns and medical history. We’ll discuss your goals, and based on that, we’ll start a treatment plan tailored to your needs. Depending on your condition, we may begin hands-on treatments during the same visit.
Short answer: No. You don’t need a referral to start physical therapy in Hawaii. However, if you want insurance to cover it, it’s best to get one from your doctor.
We’re here to support you! If you’re experiencing pain between sessions, feel free to reach out. We can offer advice, stretches, or techniques to help manage discomfort and ensure your progress stays on track.
To get the most out of your session, we recommend being as thorough as possible when filling out your online intake forms and any paperwork. Also, it’s helpful to wear comfortable, loose-fitting clothing, and drink plenty of water before your visit. If you have any medical records or previous assessments (e.g. X-ray/MRI reports), feel free to upload those to your digital chart or have them on hand for your session.
A good physical therapist is always gauging progress, especially during the first week. If you’re not seeing significant improvement or feeling better, please let us know. We’re committed to your recovery and can adjust your treatment plan as needed. Open communication is key, and we’ll work together to identify any obstacles to your progress.